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Privacy Policy

Bin Buddies Ltd · Last updated: January 2025
This privacy policy explains how Bin Buddies Ltd (“we”, “us” or “our”) collects, uses and protects the personal information you provide when using our website or services.

Who we are

Bin Buddies Ltd is a licensed waste carrier (licence CBDU553968) registered in England and Wales. Our registered address is in Seahouses, Northumberland. You can contact us at info@binbuddies.co or by calling +44 (0)1665 809 676.

What information we collect

We collect personal information when you:
  • Complete our quote request form (name, email, phone, property details)
  • Send us a message via our contact form
  • Subscribe to our email newsletter
  • Call or email us directly
We may also collect technical information about how you use our website, including your IP address, browser type and pages visited, via cookies and analytics tools.

How we use your information

  • To respond to your enquiry or quote request
  • To provide and manage the services you've contracted us for
  • To send you updates and occasional service information, where you have consented
  • To improve our website and services
  • To comply with our legal and regulatory obligations as a licensed waste carrier

Legal basis for processing

We process your personal data on the basis of: (a) your consent, where you have given it; (b) the performance of a contract with you; and (c) our legitimate interests in running our business and communicating with clients.

How long we keep your data

We retain client records for seven years following the end of our contract with you, as required for accounting and legal purposes. Enquiry data from people who did not become clients is deleted after 12 months. Newsletter subscribers’ data is held until they unsubscribe.

Waste Sharing your information

We do not sell or rent your personal data to any third party. We may share data with:
  • Our CRM provider (GoHighLevel) for managing client communications
  • Email service providers for newsletter distribution
  • Regulatory bodies where required by law (e.g. Environment Agency)
All third-party processors are contractually required to handle your data in compliance with UK GDPR.

Your rights

Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to or restrict certain processing; and data portability. To exercise any of these rights, contact us at info@binbuddies.co .

Cookies

Our website uses essential cookies required for the site to function and, with your consent, analytics cookies to help us understand how the site is used. You can manage cookie preferences via the cookie banner when you first visit the site.

Changes to this policy

We may update this policy from time to time. Material changes will be notified on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact and complaints

For any privacy-related queries, contact us at info@binbuddies.co. If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.